Our service desk is made up of specialized engineers who, through technological tools, provide a single point of contact for customers to provide attention to incidents or requests, detect, respond and provide solutions.
Our service desk is integrated by specialized engineers, which through technological tools, provides a single point of contact to customers to provide attention to incidents or requests, detect, respond and provide effective solutions to service events and is governed by processes based on ITIL best practices, with a 24x7x365 attention.
Our network operations center is formed by specialized engineers with extensive experience in IT, we are responsible for monitoring the infrastructure 24×7, proactive notifications, perform analysis of infrastructure trends, customization of alarms, we have service levels and technical and business reports, based on the requirements of each of our customers.
Don't worry about your security, from our Network Operations Center we monitor and manage your devices, software and security applications. We take care of incident management, threat detection and response, 24X7 monitoring, threat containment, threat intelligence; we have ISO/IEC 27001:2013 and iso/iec 27032:2012 certifications.
AI Systems and Networks INC Advanced Services Policies provide comprehensive technical support, with the purpose of supporting our customers to maintain the continuity of their operation, administration, optimization, performance and improvement of the acquired solution. They are focused on customers with different architectures that require personalized assistance, support for change management, monitoring and specialized technical consulting after implementation.